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Our Price Match Guarantee

London Grow is committed to offering the best range of products to our customers at the very best price. Our promise to you is that if you find the same product on offer at a lower price at one of our competitors, we’ll be willing to match it.

Defining ‘Competitors’

London Grow defines its competitors as hydroponic stores with a physical location. Online retailers such as Amazon and eBay are excluded from the Price Match Guarantee.

How to Price Match

In store: We will be able to price match a product in store if the customer is able to provide proof of a competitor offering a better price. The ideal proof is to load up a competitor’s website to check the price. Photographed images and handwritten notes do not constitute as sufficient proof.

Website: If you find that a product listed on our website which is offered at a better price on a competitor’s website, we have an easy to use in-built price match guarantee system. Simply visit the product page and scroll till the price match guarantee tab. Then enter the exact website URL where you found the product and your email address. A member of our team will review your request and if eligible will send you a discount code to use.

Terms & Conditions

  • London Grow defines its competitors as hydroponic stores with a physical location in the UK.Online retailers such as Amazon and eBay are excluded from the Price Match Guarantee.
  • The product in question must be new, identical in style, specification, size and colour, and offered on the same terms.
  • Our Price Promise can be claimed against any of the aforementioned competitors in the mainland UK, including UK websites but excluding factory outlets, membership clubs, duty free shops, home shopping channels, auction sites, market stalls, private sales and liquidation (or any other "closing down" or insolvency) sales.
  • The competitor store or website must have the product in stock and available for immediate purchase or delivery.
  • We must also have the product in question in stock.
  • Gift vouchers, discounts, or any promotions are exempt.
  • We must be able to verify the lower price being offered by the competitor to our satisfaction.
  • The price being matched must include all taxes (including VAT), postage and packing charges as applicable.
  • All Price Promise transactions are carried out at the discretion of London Grow.
  • We reserve the right to withdraw this Price Promise at any time.
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