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Shipping Policy

Processing Time

All orders are processed for Next Day Delivery if orders arrive by 2.00 pm. Orders are not shipped or delivered on weekends or holidays. *Heavy items may take up to 2-3 working days for delivery.

  If we are experiencing a high volume of orders, shipments may be delayed by a few days.

If there will be a significant delay in shipment of your order, we will contact you via the email address or telephone number(s) given Delivery Estimates

Shipment Method Est. Delivery Time Weight  Order Total Shipment Cost

UK Mail - Parcel

Next Day Delivery

< 10kg

< £50.00

£4.50

UK Mail - Parcel 

2 Days Delivery

> 10kg

< £50.00

£9.00

UK Mail - Parcel

Next Day Delivery

0-30kg

> £50.00

Free
  • All estimated delivery times are subject to our order cut off time of 2 pm. If an order is placed after this time, your delivery will be processed at
    the next earliest opportunity.
  • Third party shipping means delivery delays can occasionally occur.

Large bulk Orders

For large and/or bulky orders, a haulage company will be used, the information for shipping will be communicate via e-mail.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.

Damages

LondonGrow is not responsible for any products that are damaged or lost during shipping. If you have received your order damaged, please contact the shipment carrier to file a claim. Please retain all packaging materials and damaged goods before filing a claim

International Shipping Policy

Will we be offering international shipping? We will be integrating shipping to all the EU very soon but currently all items are restricted to the UK.

 

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