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Shipping Policy


Domestic Shipping Policy Shipping
Processing Time All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via the email address or telephone number(s) given Delivery Estimates

For smaller orders that can be sent by postal service, the information for shipping can be found in the table below

Shipping Policy

Domestic Shipping Policy

 Shipping Processing Time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
*Heavy items may take up to 5-6 working days for delivery. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via the email address or telephone number(s) given

 

Delivery Estimates

For smaller orders that can be sent by postal service, the information for shipping can be found in the table below

 

Shipment Method Est. Delivery Time Weight  Order Total Shipment Cost

UK Mail - Parcel

2-3 business days

< 10kg

< £50.00

£4.50

UK Mail - Parcel 

2-3 business days

> 10kg

< £50.00

£8.00

UK Mail - Parcel

2-3 business days

n/a

> £50.00

Free
  • All estimated delivery times are subject to our order cut off time of 2 pm. If an order is placed after this time, your delivery will be processed at
    the next earliest opportunity.
  • Third party shipping means delivery delays can occasionally occur.

 

For large and/or bulky orders, a haulage company will be used, the information for shipping can be found in the table below

 

Shipment Method Est. Delivery Time Weight Pallet Size Order Total Shipment Cost
Pallex 1/4 pallet
Pallex 1/2 pallet
Pallex Full Pallet
  • All estimated delivery times are subject to our order cut off time of 2pm. If an order is placed after this time, your delivery wil be processed at
    the next earliest opportunity.
  • Third party shipping means delivery delays can occasionally occur.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.

 

Damages

www.londongrow.com is not responsible for any products that are damaged or lost during shipping. If you have received your order damaged, please contact the shipment carrier to file a claim.

Please retain all packaging materials and damaged goods before filing a claim.

 

International Shipping PolicyWill we be offering international shipping?

 

Shipping Processing Time

We ship to all countries of the EU, some deliveries are limited to a single package with a weight limit of 31Kg.

The checkout will automatically calculate the shipping charge prior to you finalizing a purchase.
We reserve the right to decline orders where the items are excessively bulky or difficult to ship.

 

Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via the email address or telephone number(s) given

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.

 

Damages

London Grow  is not responsible for any products that are damaged or lost during shipping. If you have received your order damaged, please contact the shipment carrier to file a claim.

Please retain all packaging materials and damaged goods before filing a claim.

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